Or does the buyer handle that? “It took me quite a long time to develop a voice, and now that I have it, I am not going to be silent” ― Madeleine K. Albright. if the claim is accepted (aka usps accepts responsiblity for the damage) and the buyer negs me, does ebay protect me since it was clearly not my fault? Registrati e fai offerte sui lavori gratuitamente. The snow globe was bubble wrapped, had a box, then packing paper and popcorn foam. I noticed a tiny broken piece and when i took it out 2 other parts were broken. Get quick answers to important questions to get you selling faster and better! Cerca lavori di Usps damage claim ebay o assumi sulla piattaforma di lavoro freelance più grande al mondo con oltre 18 mln di lavori. When should you file a damaged claim or when can you file a missing package claim? That means before 60 days have passed. That the payment be sent to you, and you then refund the … You need to give them the shipping label details including the tracking info, a description of the damage and the buyer's contact info (phone# and email address if you can get it), your ebay order details showing the price and shipping cost (i.e., proof of value) and send photos (from the buyer) showing the damage. Copyright © 1995-2021 eBay Inc. All Rights Reserved. If your USPS shipment is lost or damaged during delivery, you may be eligible for compensation.However, the process for filing a claim for a USPS damaged package can vary, depending on whether the shipment was domestic or international, as well as the type and value of the package.. We've got you covered with complete instructions on how to file a claim with USPS for damaged packages. Your requests and cases. save hide report. I’ve ran into my first damaged packed claim by a buyer. According to USPS policy, either party can file the online insurance claim, though for ebay purposes, it's the seller's responsibility. should I ask them to open a claim or just refund. If USPS finds your mail, it will be sent back to you or the final destination it was meant for. To be safe, yes, ask the buyer to hold onto it for now. Do I refund the buyer now and then hope he plays along and gives usps the item back (doesnt throw it away etc)? USPS badly damaged a priority box (only the $50 standard insurance) and the doll's box inside (doll is okay but the box condition is important). if he ships it back to me does that void usps claims since its moved again post-damage somehow? Immediately the post office issued me a letter stating the parcel was delivered in good codition and with correct weight but item inside was … Do not just refund. Search for jobs related to Usps damage claim ebay or hire on the world's largest freelancing marketplace with 18m+ jobs. But making a claim with any carrier isn’t a bowl of cherries on any day. The damaged box will probably mean your claim will be granted. All were also paid in a timely manner. The seller can determine if they want the item returned on teh sellers dime (prepaid shipping label) or not. Tell the buyer to hold onto everything. Resolving buying problems. sellers refunds buyer total amount paid 2.) Man charged with $1.5 million fraud for allegedly filing false damage claims on items shipped through USPS The "purportedly damaged packages" were allegedly sold through eBay and Listia. Chercher les emplois correspondant à Usps damage claim ebay ou embaucher sur le plus grand marché de freelance au monde avec plus de 19 millions d'emplois. Ask the buyer to keep the item and packaging available for the Post Office as they will want to see it. This thread is archived. You need to give them the shipping label details including the tracking info, a description of the damage and the buyer's contact info (phone# and email address if you can get it), your ebay order details showing the price and shipping cost (i.e., proof of value) and send photos (from the buyer) showing the damage. Their is two ways to end this. How To File A Shipping Insurance Claim If you have been an eBay or Amazon seller for any length of time, most likely you have had to deal with a shipping insurance claim at one point or another. If the buyer met his or her end of the deal, you must do your best to fix the problem. No, there is no "demerit" (defect) for a case that you resolve with the buyer. Tell the buyer to hold onto everything. doesn't a total refund garner some sort of demerit on my account? Ia percuma untuk mendaftar dan bida pada pekerjaan. Share best practices, tips, and insights. 1. It takes about a week for them to handle the claim. I believe it occurs more frequently if it is for a large $$ claim. The buyer is being very cooperative (thankfully). Sign in to see your requests and cases. I purchased a limited edition snow globe for $100 with $25 shipping and handling. All of which didn't require pictures or anything from the buyer, just verbal confirmation that it was damaged from them. You don't get your mailing postage cost back. when I filed a claim they TOOK the item (they pretty much bought it when they paid the claim so its all good). The buyer didn't ask for insurance,But i added $300 insurance on it myself I filed a claim and recived the "new" normal $50 money order from USPS. (Box ripped open from USPS conveyor belt and item damaged). Ron White, Fritch, Texas, "Those who enter the arena unarmed or unprepared are quickly dispatched.". (Unless you really want them … Unfortunately I didn't see a mention of the elephant in the room: the impact of late deliveries on returns in a year when carriers were overwhelmed due to the pandemic and other issues. The buyer can also file the claim - and this might be easiest since she has the item. If items were damaged in shipping, the carriers (USPS, FedEx, or UPS) should be notified so they can research the claim - that's why carriers offer insurance. What does the buyer (or what do I do) to file a claim with the USPS? What did you have get damaged? & does the buyer have to file a claim thru ebay? Once you have opened a claim, and reimbursed the buyer, USPS will send you 2 letters in 3 weeks, saying so : Have the buyer go to the post office, with the package and the damage item, so they can inspect the item. Next USPS will give the buyer up to 20 days to reply and bring the item, and all the packaging to their local PO. … Assuming they approve this, they send you a check for the full amount of the sale + postage. Yes. 84% Upvoted. so, I file a claim with pics of the crushed box and the damaged item and the paypal payment page screen shot, can I ask the buyer to return it before I refund (paying their return shipping, of course). She can take it to HER PO so returning to the seller is a moot point. Canceling a transaction. Your claim may be completely approved or approved in part. By mail: Call 800-ASK-USPS (800-275-8777) to have a claim form mailed to you. Do the seller have to do anything (that's me) and, if so, what do I do? If you want the doll back you supply a return label, ebay will provide it to the customer and take the money out of your account for that also. we've just been corresponding thru ebay messages. If your insured mailing has been lost or damaged in transit, you may file an insurance claim: Online: Go to www.usps.com⁄help⁄claims.htm for information on USPS domestic insurance. You file the claim, which can be done online. Resolving selling problems. When I opened the box at Dubai post office for custom inspection, I found the model was completely broken. 1.) Top Rated sellers, as well as sellers with at least 300 transactions during the previous month, will receive $100 of insurance coverage with each USPS Priority Mail purchased using eBay … Otherwise, they might ask the buyer to bring the item and packaging to their local PO for inspection as part of the claims process. I bought an USD 600 model cars from ebay (seller in C.A) and have it sent to Dubai. Additional site navigation. Leave a like if this helped! Seller used Economy Shipping and had the Ebay buyer protection and insurance on the package. They will request it for inspection, to be dropped off at the recipients local PO, and then USPS will either keep it, or give it back to the recipient. Meet other eBay community members who share your passions. Approved Claims. Who files claim; buyer or seller? Have them open a claim. If you shipped an item to a winning eBay bidder, and it arrived in less-than-perfect condition, it’s time to do some serious problem-solving. I sold an item and it arrived with obvious shipping damage. 9 comments. Does anyone have a link to this topic on ebay? If USPS chooses to abandon it with the buyer, you really have no legal or ethical reason to require buyer to return it. Cari pekerjaan yang berkaitan dengan Usps damage claim ebay atau upah di pasaran bebas terbesar di dunia dengan pekerjaan 18 m +. After over a month of emails and calling them. Before making a claim with the USPS, check to make sure your package was covered by postal insurance. 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